ServiceNow Update Set Release Notes 2019-05-01
Contents
What's New in this Release
This release:
- Provides a minor performance improvement when retrieving query results from ServiceNow.
- Enhances the Business Service Field and Business Service Filter by including the business-service "parent" field in determining the hierarchical relationship between business services. Previously, only relationships defined in the table "cmdb_rel_ci" were considered.
How to Upgrade
If you have both a test and a production data source, you'll need to repeat these steps for each instance used with Explore Analytics. It's good practice to apply it to the test environment first.
Download the Explore Analytics Update Set by following these steps:
- In the Explore Analytics user interface, select "Add a new data source" from the "Data" menu
- Select "ServiceNow"
- In the dialog, you'll find a link to download the latest update set (XML file)
Once you have the update set XML file, apply it to your ServiceNow instance (or instances) that use Explore Analytics. The steps for applying an update set to ServiceNow are documents by ServiceNow. This generally follows along these lines:
- Login to your ServiceNow instance
- Go to System Update Sets | Retrieved Update Sets
- Below the list of update sets you'll find a link to "Import Update Set from XML"
- Upload the update set XML file that you got from Explore Analytics
- Locate the update set, the name is "Explore Analytics" and the date is 2019-05-01. If you have more recent update sets, the "Explore Analytics" update set will not be listed at the top of the list.
- Preview the Update Set
- Commit the Update Set
Supported Releases
The update set supports the Kingston, London, and Madrid releases of ServiceNow. Support for additional releases may be added as these releases become available.
If you require support for older releases of ServiceNow, you may request an older Update Set by contacting Technical Support.
