Last Modified: July 28, 2023
This Privacy Statement applies to www.exploreanalytics.com and support.exploreanalytics.com (collectively our "Website") and to the Explore Analytics service to which you may subscribe (our "Service"), and describes the types of personal information we may collect from you and how we may use or disclose that information. In addition, we tell you how you can reach us with any question you may have about our privacy practices.
In this Privacy Statement, "Customer" means any organization that purchases a subscription to the Service. "Customer Data" means the electronic data uploaded into the Service by Customer or its Users. "Visitor" means a visitor of the Website. "User" means an individual authorized by Customer to access and use the Service.
This policy may be modified from time to time. The most current version is posted on our website. Therefore, please check the website regularly for updates of this policy at https://www.exploreanalytics.com/privacy.html.
We collect several types of information from visitors to our Website and Customers, including:
By visiting our websites or providing us with your personal information, you consent to the collection, processing, and storage of your personal information as described in this Privacy Statement. If you do not agree with our practices, your ultimate choice is not to use the Website or Service.
Some of the personal data that we collect via our Website or Service is processed in the United States. When you provide personal data to us, you consent to the processing of your data outside of your country of residence, including in the United States.
As part of our Service, customers and their users may load data into our Service. We will not share or distribute any such customer data, except as specified in the contractual agreement between us and the customer, or as required by law.
Please be aware that any information that you post on the Community and Support Portal might be read, collected, and used by others. To request removal of your personal information from the Community and Support Portal, please make a request by email to service@exploreanalytics.com and we can assist you in removing such information.
We may use the information we collect from you to:
We do not share, sell, rent, or trade personal information collected through our website and service with third parties for their promotional purposes.
We do not share your personal information with third-parties without your consent except when:
When using the Website or Service, we use session "cookies" - a piece of information stored on your computer - to allow the Service to uniquely identify your browser while you are logged on. Session cookies also help us confirm your identity and are required in order to use the Service. We use persistent cookies that only our Service can read and use, to identify you and make it easier for you to log in to the Service. If you disable your web browsers’ ability to accept cookies you will be able to browse our Website, but will not be able to access or take advantage of the Service.
If you no longer wish to receive our newsletter or other promotions you can opt out of our mailing list using our Feedback Form, and specify the same email address that’s currently receiving our newsletter.
If you change your mind about any data that you stored or configured in our Service, it’s your responsibility to delete it, however if you would like you can make a request by email to service@exploreanalytics.com and we can assist you in removing such data.
If you need to make any changes to information that you provided to us and you find no self-service way of doing so, please contact us by email at service@exploreanalytics.com and we will be glad to assist.
Users of the Service must contact the applicable Customer administrator with any inquiries about how the Customer uses and discloses personal information and how to access or correct personal information contained in Customer Data.
The security of your personal information is important to us. We maintain reasonable and appropriate security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure.
Our website may contain links to other Internet sites and they may ask for different personal information. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.
You may contact us regarding our privacy statement or to address any question or concern regarding our personal data practices by emailing us at service@exploreanalytics.com or by mail using the address at the bottom of this page.
Explore Analytics hosts and processes Customer Data, including any Personal Data contained therein, at the direction of and pursuant to the instructions of Explore Analytics’ Customers.
Explore Analytics also collects personal information as described in the section “Personal Information that We Collect” of our Privacy Statement.
Explore Analytics may use Personal Data submitted by our Customers and Users as necessary to provide the Service, including updating, enhancing, securing and maintaining the Service and to carry our contractual obligations to our Customers. Explore Analytics also obtains General Information in connection with providing the Service and maintaining relationships with Customers.
Third-party disclosure is described in the section “Disclosure of Personal Information” of our Privacy Statement.
Explore Analytics does not own or control the Personal Data that it processes on behalf of its Customers or their Users and does not have a direct relationship with the Users whose Personal Data may be processed in connection with providing the Service. Since each Customer is in control of what information, including any Personal Data, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Service should contact the applicable Customer administrator with any inquiries about how to access or correct Personal Data contained in Customer Data. To the extent a User makes an access or correction request to Explore Analytics, we will refer the request to the appropriate Customer and will support such Customer as needed in responding to any request.
In accordance with the Principles, Explore Analytics will offer Customers and Users choice to the extent it (i) discloses their Personal Data to third party Controllers, or (ii) uses their Personal Data for a purpose that is materially different from the purposes for which the Personal Data was originally collected or subsequently authorized by the Customer or User. To the extent required by the Principles, Explore Analytics also will obtain opt‑in consent if it engages in certain uses or disclosures of Sensitive Data. Unless Explore Analytics offers Customers and Users an appropriate choice, Explore Analytics uses Personal Data only for purposes that are materially the same as those indicated in this Policy.
Explore Analytics may disclose Personal Data of Customers and Users without offering an opportunity to opt out, and may be required to disclose the Personal Data, (i) to third‑party Processors that Explore Analytics has retained to perform services on its behalf and pursuant to its instructions, (ii) if it is required to do so by law or legal process, or (iii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements. Explore Analytics also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).
Individuals may file a complaint by emailing us at service@exploreanalytics.com; or by writing to us at:
Explore Analytics LLC
Attn: Privacy Officer
20760 Monte Sunset Dr
San Jose, CA 95120
