Reporting on ServiceNow Variables
Contents
Introduction
This page applies to list views using a ServiceNow data source.
Variables
ServiceNow has a special type of field called Variables. This field holds a set of multiple questions and answers.
Variables are commonly used in the Service Catalog. When a user makes a service request such as requesting the purchase of a new computer, they fill a form in which they answer questions such as the amount of memory required and the size of the hard drive. These questions and answers are placed in variables.
Variables can also used in tasks and in workflow. The name of the variables field in all these ServiceNow tables is "variables".
The Challenge with Variables in Reporting
Variables are not like normal fields. They are packed together into the "variables" field, but they need to be requested separately. To list several variables in columns of a list, you need to select "variables" multiple times, each time selecting another variable (question).
Support for Variables in Explore Analytics
Explore Analytics supports variables in List views. The following section shows an example of creating a list of Requested Items.
Using Variables in a List
To see how to use variables in a list, let's see an example, and then show how to create it. This example show Requests for computers. For each request, we show four variables (the last four columns in the list):
- Memory
- CPU
- Hard Drive
- Operating System
