ServiceNow Update Set Release Notes 2016-11-14
Contents
What's New in this Release
A fix for permission checking that was causing false errors when trying to access some tables (e.g., kb_knowledge). Although the service-account user has access to the table, the permission checking resulted in failure.
How to Upgrade
If you have both a test and a production data source, you'll need to repeat these steps for each instance used with Explore Analytics. It's good practice to apply it to the test environment first.
Download the Explore Analytics Update Set by following these steps:
- In the Explore Analytics user interface, select "Add a new data source" from the "Data" menu
- Select "ServiceNow"
- In the dialog, you'll find a link to download the latest update set (XML file)
Once you have the update set XML file, apply it to your ServiceNow instance (or instances) that use Explore Analytics. The steps for applying an update set to ServiceNow are documents by ServiceNow. This generally follows along these lines:
- Login to your ServiceNow instance
- Go to System Update Sets | Retrieved Update Sets
- Below the list of update sets you'll find a link to "Import Update Set from XML"
- Upload the update set XML file that you got from Explore Analytics
- Preview the Update Set
- Commit the Update Set
Supported Releases
The update set supports the Fuji, Geneva and Helsinki releases of ServiceNow. Support for additional releases may be added as these releases become available.
