ServiceNow Update Set Release Notes 2016-01-07

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What's New in this Release

  • Date Grouping by Hour of Day and Day of Month
  • Business Service Field and Business Service Filter
  • Count distinct

Date Grouping by Hour of Day and Day of Month

This grouping is available for both pivot and category chart

Business Service Field and Business Service Filter

To enable Business Service Reporting, Explore Analytics has two specialized sets of capabilities: Business Service Field and Business Service Filter. Together, these sets of capabilities will allow items to be rolled-up to their business services, to select business services, and report on them.

Count Distinct

The new update set supports the "Count Distinct Values" option for pivot and chart value fields. This has long been available for SQL data sources and with this update it is now available for ServiceNow too.

How to Upgrade

If you have both a test and a production data source, you'll need to repeat these steps for each instance used with Explore Analytics. It's probably a good idea to apply to to the test environment first.

Download the Explore Analytics Update Set by following these steps:

  • In the Explore Analytics user interface, select "Add a new data source" from the "Data" menu
  • Select "ServiceNow"
  • In the dialog, you'll find a link to download the latest update set (XML file)

Once you have the update set XML file, apply it to your ServiceNow instance (or instances) that use Explore Analytics. The steps for applying an update set to ServiceNow are documents by ServiceNow. The generally follow along these lines:

  • Login to your ServiceNow instance
  • Go to System Update Sets | Retrieved Update Sets
  • Below the list of update sets you'll find a link to "Import Update Set from XML"
  • Upload the update set XML file that you got from Explore Analytics
  • Preview the Update Set
  • Commit the Update Set

Supported Releases

The update set supports the Dublin, Eureka, Fuji, and Geneva releases of ServiceNow. Support for additional releases may be added as these releases become available.

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