Brand New Analytical Application: IT Incident Management

We are pleased to announce the release of a brand new pre-built Analytical Application for Incident Management, harnessing the full range of Explore Analytics' advanced reporting and dashboards!

The Analytical Application has two dashboards: a dashboard for managers to stay abreast of current top incidents and analyze trends, and a dashboard for the incident management team to more effectively sort through the most critical incidents to tackle.

Using these two dashboards, your team will be able to focus on critical issues more quickly and better understand root causes.

The analytical application is included as part of the Enterprise Plus subscription. Contact us to try it today!

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Announcing: Displaying Categories with No Data

Based on feedback from users like you, Explore Analytics continues to innovate and push your reports to the next level.

With our latest feature, you can show categories even if they have no data. In many cases, the absence of data can be interpreted as important information. For example, no outage records today actually means there were 0 outages today.

In the following example, we can see a sample aging report, which groups incidents based on how long they’ve been open. This report shows incidents that are 1-3 or 3-7 days old, but right now there are no incidents that have been open for less than one day or more than seven days:

This next report uses the new feature to display the categories that currently have no data:

This means that bars will be displayed in a consistent location when the user interacts with animation or slicer selections, and that users will always see all the possible categories.

Want to try it for yourself?

If you’re not yet using Explore Analytics, reply to this email and we’ll set you up with an evaluation environment! For thirty days, you can build any type of report against any data source.

That's it for this issue. Please feel free to respond to this email with any questions, feedback, or suggestions.

Gadi Yedwab
Founder and CEO
Explore Analytics

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About Explore Analytics

Explore Analytics is a cloud-based Business Intelligence company. Unleashing data across multiple data sources, the Explore Analytics application empowers users to define their own real-time reports and publish rich, interactive views for web, phone, and tablet.